Job Reference:
OPS040
Application deadline:
10/04/2026
Salary:
£23,622.00
Job Description
Lettings Officer
Location: Evesham, with travel to other offices or schemes as required
£23,622 per annum, 32 hours per week
Are you an organised, customer-focused professional with a passion for housing? Rooftop Housing Group is looking for a dedicated Lettings Officer to join our friendly and hardworking team in Evesham.
This is a rewarding and fast-paced role where you’ll take ownership of the lettings journey – from pre-tenancy assessments right through to sign-ups – ensuring customers move into their new homes smoothly and with the right support in place.
What you’ll do:
- Advertise and allocate vacant homes via Local Authority nominations, direct marketing, or estate agents
- Carry out pre-tenancy and affordability assessments to ensure suitable and sustainable tenancies
- Prepare offers, tenancy agreements, and manage sign-ups for new tenants, including new developments
- Support existing tenants through the termination process, reducing void times and rent loss
- Work closely with internal teams and external partners to ensure a seamless and positive lettings experience
- Maintain accurate records, complete CORE data uploads, and contribute to service improvements
- Coordinate garage lettings, temporary accommodation furniture orders, and void property processes
- Attend and chair allocation panel meetings, including those for Extra Care schemes
What we’re looking for:
Previous experience in a lettings, housing, or administrative support role
Strong communication, organisational and IT skills (especially MS Office)
Customer-first approach with the ability to handle sensitive situations confidently
A flexible and positive team player, able to work across different services and locations
Maths and English GCSEs (or equivalent)
A valid driving licence and the use of a vehicle insured for business use
Desirable (but not essential):
Level 2 qualification in Housing, Advice and Guidance (or willingness to work towards it)
Familiarity with QL housing systems or similar software
Knowledge of social housing or working with vulnerable customers